Customer Success Manager – Email Marketing
My Client is a leading email marketing agency based in the UK who work with D2C brands in a consultative approach to drive enhanced value and sales from their email activity.
Key expertise lies in CRM strategy and planning, marketing automation and fully managed services. Due to impressive Client wins they are currently rapidly expanding due to 500%+ YoY growth and are looking for a Customer Success Manager to join our team to support the management of clients day to day activity.
The Role
As a Customer Success Manager you will work with our Head of Customer Success to manage a portfolio accounts across a range of D2C industries.
This is a hands-on role where you will help design and build emails and automations using a variety of systems including Klaviyo. You’ll then support with creating and analysing reports to help identify key trends and future opportunity.
Key Responsibilities
Support customers on our journey through delivery of successful engagement and relationship management
- Serve as the primary point of contact for clients
- Ensure timely and successful delivery of client objectives
- Communicate progress both internally and externally with stakeholders (and manage expectations)
- Work with the wider team on continuous client improvements
- Collaborate with our Technical Services team on new developments and integrations
- Get stuck in with work on delivery of client projects (including building and sending email campaigns)
- Responsible for the construction and management of email templates and the segmentation of the customer database using Marketing Automation platforms such as Klaviyo
- Providing reporting and insight on email channel performance and presenting findings to relevant stakeholders
- Help manage customer queries appropriately in order to find solutions
- Ensure regular communication with key stakeholders in order to educate and share industry knowledge and product updates to ensure maximum value is delivered to our customers
About you :
- Driven - ambitious to achieve goals and grow
- Adaptable - in adopting new tools, systems and processes quickly
- Disciplined - able to prioritise and organise tasks
- Confident - in all communication, written and verbal
- Proactive - able to take initiative and be happy to work independently when needed
- Analytical - data driven and can identify key trends
- Team player - working collectively to learn and support success
Experience with CRM/Email essential and knowledge of #klaviyo would be great!
What's on offer?
- Fast-growing environment - start-up on great trajectory
- Flexible working environment
- Full training
- Competitive salary and benefits
Qualifications
- Bachelor's degree or equivalent experience
- Experience in customer success
- Strong written and verbal communication skills
- Detail-oriented and analytical
- Demonstrated ability to increase customer satisfaction